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Terms and Conditions of Sale

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • up to 30 days: if your goods are faulty, you can get a refund;
  • up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This page is dedicated to our legal terms and conditions. You may find it helpful to visit the Help section of our Site where there is lots of useful information on delivery, returns, orders, and helpful information on our frequently asked questions.

Details of this contract will not be filed with any relevant authority by us.

This contract sets out:

  • your legal rights and responsibilities;

  • our legal rights and responsibilities; and

  • certain key information required by law.

In this contract:

  • We’, ‘us’ or ‘our’ means Cube International  Ltd, a company registered in England and Wales. Our registered address is Cube International Ltd (company number 11790020) whose registered office is at Brent House, 382 Gloucester Road, Cheltenham, Gloucestershire, United Kingdom, GL51 7AY. Our registered VAT number is GB339974346; and

  • You’ or ‘your’ means the person using our site to buy goods from us.

  • ‘Site’ means our website including its pages and content

If you have any questions relating to this contract, please contact our customer service team (opening times: Monday - Friday 9am-5pm). You can use our customer contact form on this Site if you so wish. All telephone calls will be charged at your standard rate. Please note that calls may be recorded for quality, monitoring and training purposes. 

Do you need extra help?

If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.

1. Introduction

1.1 If you buy goods on our site you agree to be legally bound by this contract.

1.2 This contract is only available in English. No other languages will apply to this contract.

1.3 When buying any goods you also agree to be legally bound by:

1.3.1 our Website Terms and Conditions;
1.3.2 extra terms which may add to, or replace some of, this contract. This may happen for security, legal, regulatory or general update reasons. It is your responsibility to check regularly to determine whether this contract has been changed. If you do not agree to any change to this contract, then you must immediately stop using the Site.

All of the above documents form part of this contract as though set out in full here.

2. Information we give you

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

2.1.1 Refer to the key information provided before you complete the order process;
2.1.2 read the acknowledgement email (see clause 5); or
2.1.3 contact us using the contact details at the top of this page.

2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3. Your privacy and personal information

3.1 Our Privacy Policy is available here.

3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4. Ordering goods from us

4.1 Below, we set out how a legally binding contract between you and us is made.

4.2 You place an order on the site by proceeding through the online checkout process which includes us highlighting a clear clickable link to view these terms which you are accepting by proceeding with your purchase and, at the end of the process, pressing the “Pay Now” button. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

4.3 You have the option to register with us by saving a user name and password in order to enjoy a quicker checkout during future purchases from us. Please see our Privacy Policy or information on how your personal information will be used. You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account, or by contacting us where we will be able to update them for you.

4.4 When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

4.5 We may contact you to say that we do not accept your order. This is typically for the following reasons:

4.5.1 the goods are unavailable;
4.5.2 we cannot authorise your payment;
4.5.3 you are not allowed to buy the goods from us;
4.5.4 we are not allowed to sell the goods to you;
4.5.5 you have ordered too many goods; 
4.5.6 there has been a mistake on the pricing or description of the goods; or
4.5.7 there is a higher-than-expected shipping cost (we will contact you to set out your options such as a refund, but which may include paying a surcharge to enable your order to proceed).

4.6 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

4.6.1 a legally binding contract will be in place between you and us; and
4.6.2 we will dispatch the goods to you.

4.7 If you are under the age of 18 you must ensure that you have the authority of a supervising adult such as a parent or guardian before proceeding with a purchase. You may not be able to buy certain goods because you are too young. These are set out on the relevant webpage for the goods. 

4.8 In the event that you are having difficulties with ordering via our Site you can commence your order of goods from us by telephone. You must complete an order by way of a phone call and if we are unavailable due to volume of calls then please leave a message and we will call you back. Following receipt by us of the purchase order we will process the order and, if accepted, we will email a Confirmation Email at which point a legally binding contract will be in place between you and us.

5. Right to cancel

5.1 You have the right to cancel this contract within 14 days without giving any reason.

5.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) when you contact us.

5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6. Effects of cancellation

6.1 If you cancel this contract, we will reimburse you for all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). 

6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. This includes the goods being returned in a used state, not in their original packaging, without all its parts, damaged or dirty. We will thoroughly inspect all returned goods. Items which are returned in a used state will normally be subject to a 50% of sale price charge which will be deducted from the refund assuming that the goods are saleable in a used state. 

6.3 We will make the reimbursement without undue delay, and not later than:

6.3.1 14 days after the day we received back from you any goods supplied; or
6.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
6.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

    6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

    6.5 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    6.6 If you have received goods:

    6.6.1 you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. If the goods are returned but not in accordance with this clause then a refund will not be processed and instead a credit note will be issued. 
    6.6.2 you will have to bear the direct cost of returning the goods; and
    6.6.3 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For the avoidance of doubt the goods must be returned in or with their original packaging.
    6.6.4 Unfortunately, some items are non-cancellable and non-refundable. Anything that’s made to your specific requirements (i.e. outside of standard customisation options offered by the seller to all customers), is personalised, a hygiene product or a product which otherwise can't be resold due to a bespoke element cannot be cancelled or refunded. Hygiene products include gym & fitness equipment, gloves, water bottles and mitts.
    6.6.5 If you choose to return any goods to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use the returns link on this Site. If returned goods are lost or damaged in transit, we reserve the right to charge you (or not to process a refund) for any such loss or damage.
    6.6.6 For further details as to procedures, please see the returns section of the help pages of this  Site. 

    7. Delivery

      7.1 Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of our delivery options here. Delivery charges will be calculated once in the shopping basket. Due to the nature of the goods, we cannot provide an estimate of delivery costs prior to this. Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales.

      7.2 If something happens which:

      7.2.1 is outside of our control; and
      7.2.2 affects the estimated date of delivery;
      we will let you have a revised estimated date for delivery of the goods.

      7.3 Delivery of the goods will take place when we deliver them to the address that you gave to us.

      7.4 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

      7.4.1 let you know;
      7.4.2 cancel your order; and
      7.4.3 give you a refund.

      7.5 If a signature is required and nobody is available to provide a signature at the time of delivery, a note will be left to advise whether your order has been left in a safe place, for example with a neighbour, or returned to the appropriate depot.

      7.6 With regard to international delivery, due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations. We reserve the right to define what can and cannot be delivered and to which destinations.

      7.7 Our goods are sold on a delivery duty unpaid basis. You may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and you must check these details before placing an order for international delivery. Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.  

      7.8 You’ll find more information on international delivery in our help section.

      7.9 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when the goods are delivered to the delivery address specified in the order.

      7.10 We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way, click on the delivery information for the products you are purchasing at any time during the online checkout process.

      8. Payment

        8.1 We accept the following credit cards and debit cards and services: VISA, Mastercard, Amex, PayPal. We do not accept cash. By completing your payment details you confirm that the credit or debit card being used is registered to you. All fields indicated as compulsory must be completed. Please note, our payment providers will hold information related to your order using a secure encrypted system. 

        8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

        8.3 Your credit card or debit card will be charged at point of sale. The submission of the Confirmation Email is dependent on cleared fund being received.

        8.4 All payments made by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:

        8.4.3 American Express SafeKey: [https://www.americanexpress.com/uk/security/safekey/].

          8.5 If your payment is not received by us and you have already received the goods, you:

          8.5.1 must pay for such goods within 14; or
          8.5.2 must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

            8.6 If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

            8.7 We reserve the right to charge you for any damage to (or adverse interference with) any goods which occurs whilst in your possession prior to their return under this section of the contract.

            8.8 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.

            8.9 The price of the goods:

            8.9.1 is in pounds sterling (£)(GBP);
            8.9.2 includes VAT at the applicable rate; and
            8.9.3 does not include the cost of delivering the goods (if you want delivery options and costs, visit our webpage here before you place your order).

            9. Nature of the goods

              9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

              9.1.1 are of satisfactory quality;
              9.1.2 are fit for purpose;
              9.1.3 match the description, sample or model; and

                9.2 We must provide you with goods that comply with your legal rights.

                9.3 The packaging of the goods may be different from that shown on the site.

                9.4 Whilst we try to make sure that:

                9.4.1 the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use. Occasionally the specified colours of the products that you receive may vary from those ordered, in those circumstances we will notify you and discuss the options available including to cancel the order if you so wish.
                9.4.2 all ordered items are available, we will inform you as soon as possible if the goods you have ordered are not available and when the goods will be restocked. A restock date is the date it arrives into the warehouse and gets shipped to a customer. The date of delivery will then depend on what shipping method was selected in the shopping basket. 

                  9.5 Any goods sold:

                  9.5.1 at discount prices;
                  9.5.2 as remnants; or
                  9.5.3 as substandard;

                    will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

                    9.6 If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
                    9.6.1 we will let you know if we intend to do this, but this may not always be possible; and
                    9.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

                    10. Faulty goods

                    10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
                    10.1.1 visit the returns page on our Site and at the top of this page;
                    10.1.2 contact us using the contact details at the top of this page; or
                    10.1.3 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
                    10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
                    10.3 Please contact us using the contact details at the top of this page, if you want:
                    10.3.1 us to repair the goods;
                    10.3.2 us to replace the goods;
                    10.3.3 a price reduction; or
                    10.3.4 to reject the goods and get a refund.
                    10.4 If the item is damaged or incorrectly supplied on delivery, then you must note the details of any damage or error in supply and you must inform us (by phone or email only) within 30 days. Please note, we will ask for evidence of damage or error in supply in order to offer you a replacement product or refund. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. We may offer you a replacement product and any refunds that are processed will be processed in the same way that the order was placed. For further information about your statutory rights, in the UK please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
                    10.5 The products on our Site hold a 1 year warranty covering manufacturing defects unless they are clearly marked as having a different warranty.

                    11. End of the contract

                    If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

                    12. Limit on our responsibility to you

                    12.1 As stated in the box at the top of this page we will be responsible for supplying products which are of satisfactory quality and which are fit for the purpose for which they are designed and sold. Please refer to the box at the top of this page which sets out our responsibility to you in relation to when things go wrong. We will not be responsible for certain things including:- 

                    12.1.1 losses that:
                        • (a) were not foreseeable to you and us when the contract was formed;
                        • (b) that were not caused by any breach on our part;
                      12.1.2 business losses; 
                      12.1.3 losses to non-consumers; and
                      12.1.4 losses arising from any delay or failure to deliver goods in the event that the failure is wholly caused by circumstances beyond our control including, but not limited to, events such as acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, acts or omissions of public authorities (including customs and health officials) with actual or apparent authority, floods, and pandemics. We will make every effort to overcome any such difficulties in order to enable us to honour our commitments to deliver to you within a reasonable time. If we cannot do so then we will contact you in order to discuss your options which may include cancellation of your order and refund;

                        including any losses arising from us not fulfilling the order, including after despatch of goods, should we decide not to accept the order by way of submission of the Confirmation Email. There are certain things such as liability for death or personal injury, consumer rights and protection of your personal information for which we cannot exclude responsibility in law. Nothing on our site shall affect consumer rights and entitlements.

                        13. Disputes

                          13.1 We will try to resolve any disputes with you quickly and efficiently. If you would like to make a complaint, 
                          13.2 If you are unhappy with:
                          13.2.1 the goods;
                          13.2.2 our service to you; or
                          13.2.3 any other matter,
                            please contact us.

                            13.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

                            13.3.1 let you know that we cannot settle the dispute with you; and
                            13.3.2 give you certain information required by law about our alternative dispute resolution provider. 

                              13.4 If you want to take court proceedings, the courts of England and Wales will have non-exclusive jurisdiction in relation to this contract.

                              13.5 The laws of England and Wales will apply to this contract.

                              14. Discount Codes

                              Coupons, discounts and promotional discount codes offered by us are valid only for use as part of a purchase made from the Site, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase for telephone orders. We reserve the right to refuse discount codes. If you have found your discount code via a third party website, please be aware that this code will not be accepted. We do not distribute discount codes via third party websites.

                              15. Legal Compliance 

                              15.1 You agree that you will not use, sell or supply any products purchased from us in an unlawful manner and, in particular, will comply with all export controls, restrictions and sanctions rules in your country of residence or country of use of the products. 

                              15.2 It is your responsibility to ensure that using our Site as well as viewing and buying goods from us is not in contravention of any local laws applicable to your locality or Country. Our operation of our Site and our business complies with the laws of England and Wales but we cannot guarantee it is lawful for you to view and use our Site in your own Country.

                              16. Third party rights

                              No one other than a party to this contract has any right to enforce any term of this contract with the exception that we may assign, transfer or subcontract any or our rights or obligations under this contract to any third party at our discretion.

                              17. Entire Agreement

                              These Terms and Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

                              18. Waiver

                              No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

                              19. Severability

                              If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

                               

                               

                               

                               

                               

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